Return. Policy.
We’re committed to providing high-quality soil, microbial amendments, and gardening solutions with a seamless and professional service experience. Our team carefully prepares and ships each order promptly, and we aim to ensure your complete satisfaction with every purchase.
Simple Returns & Exchanges
We stand behind the quality of all LANDIRIS™ products. Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we are here to make it right.
We accept returns on all unused and unopened products within 30 days of purchase.
For safety and quality reasons, used or opened products cannot be returned, including soils, amendments, or plant additives.
If your order arrives damaged or incorrect, contact us immediately. We cover the return shipping and provide a replacement or full refund.
Customers are responsible for return shipping unless the item is damaged. We recommend using a trackable shipping method.
After receiving and inspecting your return, refunds are processed to the original payment method. Please allow up to 10 business days for the refund to appear.
How to Initiate a Return
Our support team will review your request and provide return instructions and the shipping address.
Securely package your item(s) and send them to the address provided.
Sustainability in Returns
We aim to make our returns process as sustainable as possible. Whenever you can, please reuse the original shipping box and materials. Reducing waste supports our shared mission for healthier gardens and a healthier planet.
Yes, but you will be responsible for the return shipping of the original item. Follow the return process and specify in your email if you would like an exchange.
No. For quality and safety reasons, returns are only accepted on unused, unopened items.
Provide the full name and email address used for the purchase in your email. Our team will help locate your order.